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Call: 01256 31 81 80

Email: help@bigposters.co.uk

Terms and Conditions

These terms and conditions do not affect your statutory rights

Business Name: Big Posters is a trading name of James Ellis Ltd

Business Address:
Suite 14, Slington House, Rankine Road, Basingstoke, Hampshire, RG24 8PH

Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.

We may modify these terms at any time. We will post the modified terms on the web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site (or of any services provided through the web site) after that point will be subject to the modified terms.
Payment:

Big Posters does not offer credit terms and all prints must be paid for when ordered. We currently accept payment through our card payment provider - this allows you to pay with either the usual range of credit/debit cards.
Cancelling an order:

Once an order has been paid for we will start production on your poster. If you need to cancel an order a 10% administration charge will occur if you cancel before we have started printing your poster. Once we have printed your poster we cannot cancel an order. We normally start poster printing 2-3 hours after an order is placed.

Delivery:

Delivery costs will vary depending on the final size and destination of the product ordered. This cost will be made clear at the point of ordering. Depending on the product ordered delivery will be provided for by either the Royal Mail or a specialist courier service. The courier will require someone to be present to sign for the delivery. It is the sole responsibility of the customer to ensure that someone is available to take delivery of the order. James Ellis Ltd (Big Posters) cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met. James Ellis Ltd (Big Posters) does not have any control over Royal Mail or courier companies and some deliveries may be delayed due to your location, accidents or local disruptions. In these or other instances, James Ellis Ltd (Big Posters) will not be liable for any consequential loss. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.

Returns:

We will not accept returns without prior agreement and will only accept returns due to damaged posters logged at receipt and informed to the couriers. On receipt of the returned item we will print a new poster and have that delivered to the same address.
Sale Promotions and Discount Vouchers:

From time to time we may provide discount sales on the website and issue vouchers with money off promotions. Please note that only one promotion or voucher can be used per order. If you try to use two discount promotions the system will default to the best deal of the two promotions.

Colour:

Whilst we try our very best to colour match every photo we cannot be held responsible for exact colour matching requirements. Colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues. If exact colour matching is important then we suggest contacting us to discuss test samples.
Image cropping:

To fit your photo onto the specified poster size we will often have to crop the original photo. We will do this with the utmost sensitivity to retain the original feel of the image but we will not be held responsible for cropping out any part of the image. If there are specific parts of the photo that you would like to keep on the front of the poster you should let us know in advance.

Proofing:

Our free online proof service is to be used to show how your image will appear cropped to the requested size. It is also used to show how any requested effect will look. It is also used to show what areas of the image will be wrapped. The proofs cannot be used for colour comparison, due to the nature that web pages display colours, as well as colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues.

Copyright:

It is the sole responsibility of the customer to ensure that any image that they present for transformation into a poster print is copyright free or that the copyright is owned by the customer themselves. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer.

Privacy Policy:

Whilst we will need to take certain personal details such as contact and delivery information we will never pass this information over to any third party (except for the needs of product delivery). All personal information will be kept in a secure environment and will not be accessible via the internet. We do retain the right to use photos of your canvas as examples on the site. If you would not like you artwork displayed please contact us and we will remove it. We may also contact you to let you know of any new offers or promotions we may be running from time to time. Again, please do let us know if you would not like to be on any mailing list and you will be removed.

Links:

This site contains links to other sites. We cannot be responsible for the privacy policies and practices of other web sites. We recommend that you check the policy of each site that you visit.

What you cannot do:

You are not allowed to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in the web site.

You are not allowed to upload, email to us or order prints of any images or other material which contain:

pornographic or obscene material;
racist material;
material that is likely to incite hatred against any person or group;
blasphemous material;
defamatory or otherwise actionable material;
images of any criminal act;
material the use or inclusion of which infringes any copyright, trademark or other intellectual property right of any third party;
material that breaches any applicable laws or legislation

Law and Jurisdiction


These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.